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Returns & Exchanges

Crafted with Heart. Handled with Care.

Thank you for choosing Shanta Arts. Every artwork we create carries a part of our legacy—handcrafted with passion by skilled artisans and rooted in tradition. We deeply value your trust and are committed to delivering pieces that bring beauty and inspiration into your home.

Before initiating a return, we kindly invite you to appreciate the time, effort, and craftsmanship behind each unique painting. Minor variations are part of the handmade process and reflect the authenticity of our work.

Return Eligibility

Returns and exchanges are only accepted in the following cases:

  • Artwork received is damaged in transit
  • Incorrect product delivered

To qualify, the artwork must be unused, with the certificate of authenticity intact and all original packaging preserved.

Return Process

  1. Notify Us within 2 days of delivery by emailing us at shantaarts@yahoo.com with photos or a video showing the issue.
  2. Once approved, we will arrange pickup of the product from your location.
  3. Upon receiving and inspecting the returned artwork, we will process either a refund or an exchange.
  4. Refunds will be credited to the original payment method, excluding shipping charges.
  5. Exchanges depend on availability. If your selected item is unavailable, we’ll suggest an alternative or process a refund.
  6. Please ensure the artwork is securely packed, preferably in its original 3-layer export-grade packaging.
  7. Add the Return Authorization (RA) number on the parcel, which will be shared with you after return approval.

Important Notes & Exclusions

We will not accept return/refund requests for:

  • Items undamaged or non-faulty
  • Color or design variations (a natural outcome of hand-painting)
  • Size discrepancies (please confirm sizes before ordering)
  • Items refused at delivery or returned due to:
    • Inaccurate/incomplete delivery address
    • PO Box address submissions
    • Multiple failed delivery attempts
  • Items returned used, damaged, or not in original condition
  • Commissioned or custom artworks, unless damaged in transit

Guarantee of Authenticity

Every painting from Shanta Arts is accompanied by a certificate of authenticity. We cannot guarantee or validate products purchased from unofficial sources outside our website.

Final Note

This Return & Exchange Policy applies exclusively to purchases made through https://shantaarts.odoo.com/. For in-store or third-party purchases, please refer to the specific policies issued at the point of purchase.

Have questions? We're here to help.

📧 shantaarts@yahoo.com | 📞 +91 6350013162

We're committed to ensuring a seamless and respectful experience as you bring timeless Indian artistry into your space.